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FAQs

Goldens are currently only shipping throughout Australia & New Zealand. If you're currently in New Zealand please jump over to our New Zealand website: https://heresgolden.com/

As this little business of ours grows, we can't wait to expand further and get Goldens on the feet of jandal lovers the world over - but for now, it's Australia and New Zealand only, we hope you understand!

For generations, Aussies and Kiwis have been fixing their thongs using a bread-tag. Becaue those tiny round plugs just ALWAYS pull through, causing an unwanted blowout. The bread tag simply slotted onto the plug bit on the underside of the thong to stop it from pulling through the base. We have taken inspiration from this bloody clever hack and designed a thong with the bread-tag already built in! A larger stronger bread-tag shaped plug that won't pull through - it's bloody genius!

Want to get the most out of your Goldens? Well along with whispering goodnight to them make sure you treat them well! When not in use, chuck them in the shade or inside. Like any product, long periods of direct heat / sunlight can cause damage. If ya need to clean your Goldens, just use a bit of warm soapy water. Do not use any harsh cleaning products. Do not soak in water. And most importantly, don't tug on the strap to see how strong it is! We have done this for you and all you'll end up doing is stretching the strap. Trust us, the bread-tag plug can't pull through the hole! Show ya Goldens some love and they'll be ya feets best mate. Golden.

We have a fantastic team of kiwi product and manufacturing experts all working in a team led by none other than Kiwi dad, thong enthusiast and good all round bloke @HowToDAD (Jordan Watson). We have worked together for the last 3 years in developing and testing Goldens! Designed in New Zealand, manufactured in China, independently strength tested and sent out from our Australian storage facility for you to enjoy. Golden.

The new Golden G2's are in stock and ready to roll! Order today! Christmas cut off is Dec 12th.

If you have received an incorrect order please contact us at hello@heresgolden.com.au

Don't panic! Just check your tracking code that was sent to the email you provided when you ordered your pair. If something has gone amiss - flick us a message over on the contact us page!

Australian Privacy Policy: Heres Golden Ltd. is committed to providing quality service.

Shipping Policy

Shipping:

Golden items are shipped from our Australian Warehouse or New Zealand Warehouse. (If you're ordering from New Zealand please head to our NZ site here)

We ship throughout Australia and New Zealand (As Golden grows we will look to ship to additional contires around the globe - but for now we can only ship within N.Z and Australia)

Pricing:

Australia:

Standard Domestic Shipping: $9.95

Express Domestc Shipping: $11.95

New Zealand

Please order from our NZ site here: https://heresgolden.com/

Note: if you don’t see any information above that suits your situation, please get in touch with us at hello@heresgolden.com.au so we can help you find a suitable solution.

Returns & Exchanges

RETURN POLICY        

We want you to be totally stoked with your new Goldens. If for any reason you are unhappy with your order or need to exchange your product you can return it for a store credit within 30 days of receiving your item, provided that:

  • The item is in the same condition you received it in 
  • It has not been worn
  • The product is returned in its original packaging with tags attached
  • You can provide the receipt or proof of purchase

For a change of mind return, you will be responsible for all return shipping charges to facilitate the return of your product - and you will not be credited your initial shipping costs. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse.

If you are looking for an exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

To start a return or exchange, please email us at hello@heresgolden.com.au If your return is accepted, we’ll send instructions on how and where to send your package. 

When we have received your return, we will aim to process it as quickly as possible and will be in contact with you about your store credit. 

Please note:

  • Sale stock can be exchanged or returned for a credit. 
  • Gift cards cannot be refunded or exchanged. 
  • Change of mind returns are only available for purchases made through heresgolden.com.  

CHANGE OF MIND

If you change your mind about your purchase, we only offer returns for store credit. If you wish to return your product for a store credit, please refer to the return policy for more detail.

IMPORTANT TO NOTE

We only accept returns for products purchased online at heresgolden.com.au. 

OUR WARRANTY

At Golden, we stand by the quality and science behind our bread-tag technology, so much so we offer a 12 month replacement warranty against manufacturer defects on all Golden products.

Our warranty does not cover fair wear and tear of your product. Fair wear and tear is the normal deterioration of your product from ordinary, everyday use. 

In the unlikely event that you believe your product is faulty or has a manufacturing defect and if you purchased through our online store,  please email us at www.heresgolden.com.au to start our faulty items process. Please do not throw away your faulty pair, as you will need to return it to us so that we can process your warranty claim. The following may be required prior to supplying return information: 

  • Detailed issue of fault
  • Images of faulty product
  • Proof of purchase 

Faulty items are assessed on a case-by-case basis and if your item is found to be faulty or not meet our manufacturing standard, our team will work with you on providing the most suitable outcome based on your individual circumstances. 

Golden reserves the right to reject returns that we believe to be worn or damaged through improper use.

What happens to my online return when it reaches Golden?

Once the outcome of your return has been accessed and processed, we will email you the outcome and following steps for your claim.